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FAQ's

HOW MUCH LEAD TIME IS NEEDED FOR ORDERS?

We need at least 3 days lead to turn around all orders.  Bare in mind the transit time for overnight shipping orders.  You may submit orders online up to 3 months in advance.  For special events, such as weddings - you may retain our services 1 year in advance by emailing:

orders@whiptcookies.com

CAN WE SUBMIT A RUSH ORDER?

Based on availability and the type of order, we might be able to accept a same day or next day rush order.  A "rush order" fee may apply.

$20 minimum and up to 30% of total product ordered 

DO YOU DELIVER?

We currently are not set up to offer regular delivery services, but there are rare cases in which we are able to do so.  Generally speaking, we do not deliver.  The majority of our clients come to us for pick up at our WILL CALL window.  You are able to set your appointment date and time when placing an order online.    

DO YOU SHIP?

Yes, we ship to most states with overnight delivery options available.  We pass on the shipping rates as set forth by the courier.  

WHEN IS THE BAKERY OPENED?

The Whipt Bakery in Benicia is opened daily - BY APPOINTMENT , which is made when you place your order online.

We accept "WALK-IN" guests every Wednesday & Friday 11:00 a.m. - 7:00 p.m.

This is our advertised weekly drop in called, "Whipt Wednesday" & “Fresh Friday”.  No appointment needed during our drop in hours.

EXPRESS PICK UP:

you may "PRE-ORDER" a la carte or by the dozen for Whipt Wednesday of Fresh Friday simply go to our "SHOP - WHIPT WEDNESDAY" or “SHOP - FRESH FRIDAY” page.  

“EARLYBIRD” Orders for Wednesday & Friday must be placed by 11:59PM the night before.  

EARLYBIRD guests should note their pick up appointment time in the message box at checkout on our online store.  Early birds can choose a pick up time between 6A til 10:59A 

 

WHAT ARE YOUR EDIBLE GRAPHIC OPTIONS?

We currently offer our delicious, photo quality edible graphic toppers by the dozen on our signature cookiecakes and crunchycakes.

The frosting for our Vegan cookiecakes and crunchycakes holds different properties than our normal chocolate cream sauce.

NOTE:

The edible graphics for our Vegan options do not cure firmly like our regular flavors frosting, therefore may be subject to some discoloration and may not fully transfer the image.  Our Vegan frosting is delicate and comes with its challenges, but many of our practicing Vegan clients enjoy the fact that they can partake in getting Whipt, while appreciating that vegan baking is not our specialty.  

Upload your art - IN FINAL FORM - directly with your online order.  You may submit 1 image per dozen.  If you are experiencing any trouble with the uploader online, you may submit the image(s) via email to:

orders@whiptcookies.com

If you wish to enjoy a dynamic and varied edible graphic set, you may submit more than one image.  For every additional image you submit, a $1.00 fee will apply for graphic layout and special handling.