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FAQ's

WHAT IS WHIPT’S REFUND / RETURN POLICY?

All purchases made to Whipt are final.  No returns or refunds are available.  You may request a postponement on your order or opt for in-store credit for future use.  NOTE:  In store credit expires at year end.  

HOW MUCH LEAD TIME IS NEEDED FOR ORDERS?

We require at least 3 days lead to turn around all orders.  Bare in mind the duration of time needed for standard and holiday transit on orders to be shipped.  You may submit orders online up to 3 months in advance.  For special events, such as weddings - you may retain our services 1 year in advance by emailing:

orders@whiptcookies.com

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE

CAN WE SUBMIT A RUSH ORDER?

Based on availability and scope of work, we can accept a same day or next day rush order.  A "rush order" fee of $20 or up to 10% of total order may apply.

DO YOU DELIVER?

Local clients pick up at Whipt in Benicia by appointment.  Schedule your appointment when placing order online.  Special deliveries are limited by region with a minimum order required.

Email us or call 844.44.WHIPT to inquire about special deliveries beyond our normal zone. 

DO YOU SHIP?

Yes, we ship via UPS with 1-2 business days in transit.  We require at least 3 days lead to turn around all orders.  Bare in mind the duration of time needed for standard and holiday transit.  Shipping rates are as set forth by the courier.  

We ship fresh baked cookies on:  Mondays, Tuesdays, Wednesdays and Thursdays with estimated arrival days being Wednesdays, Thursdays, Fridays and Saturdays respectively.  We DO NOT ship fresh baked products on Fridays, Saturdays and Sundays   

 

WHAT ARE WHIPT STORE HOURS?

The Whipt Bakery in Benicia is opened daily - BY APPOINTMENT ONLY.  

You may select your appointment date and time at check-out using available dates on our calendar when you place your order online.

We are located at:

1440 East 2nd Street #A in Benicia, CA  

Follow us on social media for special announcements and secret menu reveals.  

Instagram:  @thewhiptbaker, @thewhiptbakery @popculturebywhipt

Facebook:  Whipt Cookies 

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE

WHAT ARE YOUR EDIBLE GRAPHIC OPTIONS?

We offer our distinctive edible graphics - featuring our signature photo quality finish with our cookiecakes and crunchycakes.

The frosting for our Vegan cookies hold very different properties than our normal chocolate-based cream sauce, which results in a softer more delicate edible graphic. 

NOTE:

We do our best to color-match but exact color cannot be guaranteed.  See examples of our work documented on Instagram.  Our edible graphics are made with food coloring and cured using a chocolate-based cream sauce.  Our edible graphics are subject to ambient temperatures.  While our cookie products are easily pocketable and transportable, the edible graphics respond best with a delicate hand and at room temp or below.

* GENTLY PEEL BACK THE PROTECTIVE COVER (thick plastic transparency card) when you’re ready to consume your treat.    

The edible graphics for our Vegan options do not cure firmly like our regular flavors frosting, therefore may be subject to some discoloration.  Our Vegan frosting is delicate and comes with its challenges, but many of our practicing Vegan clients enjoy the fact that they can partake in getting Whipt, while appreciating that vegan baking is not our specialty.  

Upload your art - IN FINAL FORM - directly with your online order.  You may submit 1 image per dozen.  If you are experiencing any trouble with the upload function online, you may submit the image(s) via email to:

orders@whiptcookies.com

If you wish to enjoy a dynamic and varied edible graphic set, you may submit more than one image.  For every additional image you submit, a $1.00 fee will apply for graphic layout and special handling. 

 STORING WHIPT COOKIES

Your cookies are baked fresh to order.  We encourage you to enjoy fresh.

A shrink wrap can be available upon request by the dozen, which guarantees the freshness by up to 3 days when left unopened.

Store in a cool dry space at room temp.  Keep away from sunlight and heat source.  

Freeze in airtight container to prolong freshness.  Thaw 30-45 mins on countertop, uncovered.  Do not stack while defrosting.  Microwave for 20 seconds to enjoy warm.